Refund & Cancellation Policy

Last updated: 23 October 2026

Blue Mac is a monthly membership that you can cancel at any time. This page explains how cancelling works and when money is (and isn't) refunded.

1. How to cancel

Send us a message on WhatsApp (084 067 4851) or email bluemacstrategy@gmail.com with the email address you registered with, and say you'd like to cancel. We confirm your cancellation within two business days.

• EFT members: simply don't make the next payment, and let us know so we can close your membership properly.
• Card members (PayFast): we cancel your subscription on PayFast so no further amount is collected. Cancel at least 2 business days before your next billing date to make sure that payment is stopped.

2. After you cancel

You keep full access until the end of the month you have already paid for. After that your account stays saved but locked, so if you come back later your progress is still there.

3. Refunds

Blue Mac is a digital service that starts as soon as you log in. Membership fees are not refunded, including for a month you have started but not finished, or for a month you did not use.

When you register and start using Blue Mac you ask us to begin the service immediately. Under section 42 of the Electronic Communications and Transactions Act, the 7-day cooling-off period in section 44 does not apply to services that begin with your consent before those 7 days end.

4. When we do refund

• Mistakes in billing: if you were charged twice, charged after cancelling in time, or charged the wrong amount, we refund the extra amount in full.
• If we can't give you access: if we don't give you access within 7 days of your payment clearing, you can ask for a full refund instead.
• If we close Blue Mac: if we stop the service, we refund the unused part of your current month.

Approved refunds are paid back to the card or bank account you paid from, within 30 days.

5. Questions or a problem with a payment?

Please contact us first. Most payment questions are sorted out within a day.

Contact us